Talk to a human.
No ticket queues and no chatbots. Write to us directly — every message is read by the people who build the APIs.
The fastest way to reach us, for anything from data questions to billing disputes.
support@dataloom.devConsole
API keys, usage, credit history, and billing receipts are all self-serve in the console, with the request ID recorded for every charge.
Open the consoleTry before you ask
The playground runs the real endpoints without API keys and never bills credits — most integration questions are answered fastest there.
Open the playgroundInclude the request ID from the console — every billed request carries one — plus the endpoint, the timestamp in UTC, and what you expected versus what came back. With those four things, most issues are resolved in one reply.
Before you write.
Do failed calls cost credits?
No. Validation errors (4xx) and upstream failures (5xx) bill 0 credits. Only successful calls are charged.
Is the free tier a trial?
No — 250 credits every month, no card required. Unspent credits do not roll over, but the grant never stops.
What does an endpoint cost?
The exact credit cost is listed on every endpoint page and in the catalogue before you call it.